Terms & Conditions of Tours
Please ensure to read the following information which will help you reserve your excursion. Excursions cannot be reserved unless you agree to the Terms found below. The following Terms are a comprehensive explanation of use of this website as well as the method of how reservations are received, confirmed as well as refunded in case of inclement weather cancellations, Ships not arriving into Port or cancellations of flights in the case of overnight visitors.
Belize Exotic Adventures, http://www.discoverbelize.bz will not be held responsible for any wrong omissions stated by reserved party (Purchaser), we assume no responsibility for incorrect dates, times, e-mail addresses, or any other incorrect information provided to us by reserving party (Purchaser). Excursions are reserved "as is" on the date and times requested by "users" of our website. Replies or Confirmations not received are due to incorrect e-mail address(s) placed on our Reservation Forms by the "Purchaser", please return to our website and resubmit request/confirmation(s) in case of no response to submitted request(s) or reservation e-mails.
It is the responsibility of the Purchaser to ensure receipt of an e-mail reservation following a reservation deposit being submitted. Belize Exotic Adventures is not responsible for reservation e-mails not having been received by clients unless our Company has been advised prior to the excursion date. If your reservation was not received within a 48hr period please contact us via e-mail from Sunday to Saturday 7am to 5pm Central Time in order to advice us that your reservation for the excursion has not been received.
Belize Exotic Adventures will not be held responsible for injuries, death, loss of personal effects, or late arrival of the "Purchaser" to the pre-reserved excursion(s).
All Cruise Ship Excursion pickups are outside the Belize City Cruise Ship Tender Arrival Area. Do not hesitate inside looking for your Operator; the Operator will be waiting for you at the exit of terminal four, with a sign clear stating the Belize Exotic Adventures. All over night pickups will be done by the operator at the guest port of entry to Belize. All directions for your specific meeting/times will be found in y our e-mail confirmation which is received following an Excursion Deposit Placement.
Excursion(s) availability requests sent from Website "users" to Belize Exotic Adventures do not constitute a "booked" reservation. Belize Exotic Adventures will e-mail an availability report following an availability request to the e-mail address provided by requesting party. A secure/encrypted confirmed reservation form will be sent to the purchaser stating availability being present for the requested number of people and dates.
Availability is transmitted as current availability, Belize Exotic Adventures will not be held responsible if the requested excursion is no longer available by the time a Credit Card Deposit is received to secure the reservation. A valid major credit card will be needed to confirm any reservation on our reservation system.
Once a credit card is received for the excursion, excursion deposits will be automatically processed to reserve/guarantee seating on the requested excursion. E-mail confirmations for the selected excursion will be sent to purchaser(s) by Belize Exotic Adventures (unless otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of passengers, deposit placed for the excursion, money due to Operator at time of excursion, detailed directions for pickup, excursion or relevant excursion information. E-mail confirmations sent by Belize Exotic Adventures for reserved excursions must be printed and presented to the Operator(s) at time of excursion. E-mail Confirmation(s) to be printed by the "purchaser" for the reserved excursion(s) will clearly state:
"Name of Excursion Confirmed Reservation --- PLEASE PRINT ----”
in the "subject line" of the E-mail Confirmation. It is the responsibility of Reserved Passengers (Client) to ensure the reservation e-mail is received for the excursion. E-Mail Reservations not received by Clients may be due to incorrect e-mail address(es) placed on our Reservation Forms by the "Purchaser" or E-Mail servers blocking our E-Mail responses. Please e-mail us again in case of no response to request(s).
Cancellations are honoured two weeks prior to your reserved excursion Deposits are non-refundable for the exception of reserved Client's Ship, Airplane, and Bus etc... not arriving into the country of Belize (not applicable if the arriving Ship, Airplane, and Bus etc... has changed arrival date, in which case the reserved excursion is organized to reflect the correct arrival, and the tour has been reorganized for the correct arrival date) or an inclement weather cancellation by Guides. Cancellations with 14 days or more notice must be submitted in writing by replying to the original E-Mail Confirmation sent to reserve party e-mail address. If cancellations are not received 14 days or more prior to the reserved excursion the full charge for the excursion will be charged on the "Purchaser" credit card. Cancellations due to "illness" at time of excursion require a certified medical certificate from your Ship's doctor if in case of a overnight guest from a medical officer in order to deviate a full balance charge for missing the reserved excursion, the doctor's certificate can be faxed to our office or presented at time of excursion by participating group members.
Tentative Reservations ARE NOT ACCEPTED BY OUR COMPANY . Deposits are not refunded due to client cancellations. Deposits are kept on credit to be used for a period of 1 year from deposit payment date to be used for future reservation deposits. Credited deposits from cancelled excursions, or changed excursions, not limited to: change in reserved passengers, changes in type of Tour, changes in current pricing as opposed to past pricing, may not be used towards excursion balances. Credited deposits are non-transferable.
Deposits are fully refunded due to Ships not calling Port for any reason, or due to Excursion Operator's cancellation due to inclement weather. Deposits are non-refundable for the exception of the two reasons listed above. Cruise Liners Excursions Or other operators cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please call the number provided in your reservation E-mail in order to confirm a cancellation or make your way to the excursion's meeting location once in Port. Refunds will not be given for any reason once Excursions have commenced.
If your Excursion was cancelled by the Operator due to inclement weather or your Ship did not Call Port your Reservation Deposit will be refunded in full. The deposit refund is obtained by replying to the Original Reservation E-mail received for the Excursion. Refunds will not be issued without a reply to the original Reservation E-mail. The credit Card used for reserved excursion(s) deposit must be valid at time of refund; refunds will not be processed if the Credit Card used for the initial deposit is expired or invalid at time of refund.
No refunds (nor credits) of any kind will be issued by Belize Exotic Adventures once a tour has commenced.
The balance owed at time of excursion is shown on every reservation issued by Belize Exotic Adventures; the balance must be paid at time of excursion to the Tour Operator or associated Guide. In the case of a group reservation the total Balance must be paid in "one lump sum", separate "per person payments" are not accepted. Refunds due to Operators cancellations other than inclement weather cancellations or Ships not calling Port will be refunded by the Tour Provider at time of Tour.
THE BALANCE OF YOUR RESERVED TOUR IS CLEARLY SHOWN ON YOUR E-MAIL RESERVATION. THE E-MAIL RESERVATION YOU RECEIVED FOR THE RESERVED TOUR MUST BE PRINTED AND SHOWN AT TIME OF TOUR. YOUR E-MAIL RESERVATION IS YOUR TICKET FOR THE RESERVED TOUR. IT IS THE RESERVED CLIENT'S RESPONSIBILITY TO PAY THE BALANCE AS SHOWN ON THE RESERVATION. BELIZE EXOTIC ADVENTURES WILL NOT BE RESPONSIBLE FOR BALANCE OVERPAYMENT OR UNDERPAYMENT.
Reserved Passengers (Purchaser) who dispute a Belize Exotic Adventures credit card charge in Belize/Excursion Reservation by filing chargeback notice with their credit card companies for any reason will be charged a $50usd administrative fee (per disputed credit card charge) by Belize Exotic Adventures if the chargeback is ruled in the favour of Belize Exotic Adventures by their financial institution.
Please note: Cancellations of Excursions due to inclement weather are unfortunately sometimes inevitable. Belize is a big Country and if one excursion is cancelled another might be possible. In case of apparent inclement weather and your Ship, Airplane, and Buses etc... Is able to come into Belize please proceed to the meeting point for your excursion in Belize. Our Guide will announce if the pre-reserved excursion has to be cancelled and will recommend an alternative excursion. If an alternate excursion is chosen by the reserved party (Purchaser) the cost of the alternate excursion minus the pre-paid deposit will be charged for the chosen alternative excursion. If no alternative excursion is chosen by "purchaser" a full refund of pre-paid deposit will be in effect and will be refunded on your Credit Card.
In case of an early arrival or late arrival of your Ship, Airplane, and Bus etc... reserved passengers must make their way to the meeting area regardless of times stated in the reservation where our Guide(s) will be meeting all reserved passengers for the excursion. Other Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please make your way to the meeting area in order to ensure excursions are also cancelled by our Guides. Cruise Liners, Airplane, and Buses etc... Changed arrival date will not cancel your excursion, excursions will be moved to the changed arrival date, and please make your way to the excursion, our Operator will be there to greet you. In case of overnight guest please inform us if your flight buses or other means of arrival is coming in early or late.